Privacy Policy

Last updated: October 31, 2026

This Privacy Policy explains how ClickTN (“ClickTN”, “we”, “us” or “our”) handles personal information when you visit www.clicktn.com, contact us, request our digital marketing or web services, or interact with content and links on this website. It applies to this website and its related pages, not to websites or services operated independently by other organisations.

ClickTN operates from Tunisia. This notice is intended to explain our practices transparently. It is not a representation that every law applies to every visitor; applicable privacy requirements depend on the circumstances, including your location and the services involved.

1. Who is responsible for your information?

For questions about personal information collected through this website, the website operator is ClickTN. You can contact us using the details in the Contact us section below. We do not identify ClickTN here as a particular incorporated company or legal form; please contact us if you need the formal contracting entity for a specific service agreement.

2. Information we may collect

The information we collect depends on how you use the website. It may include:

• Contact and enquiry details: your name, email address, telephone or WhatsApp number, company name, website URL, and the information you include in a message or service enquiry.
• Business and project information: details about your organisation, requested services, marketing objectives, budget ranges or project requirements that you choose to provide.
• Technical and usage information: IP address, device and browser information, approximate location derived from technical data, pages viewed, referring pages, timestamps, and diagnostic or security logs.
• Cookie and measurement information: identifiers and interaction data collected through cookies or similar technologies, where these tools are enabled.
• Communication records: messages and correspondence exchanged with us, including records needed to respond to requests and manage client relationships.

You can browse most public pages without submitting contact details. Please do not send sensitive personal information through ordinary website forms unless it is genuinely necessary and we have agreed on a secure way to receive it.

3. How we use information

We may use information for the following purposes:

• Responding to enquiries, contact requests and requests for quotations.
• Assessing project requirements and providing, managing or improving services.
• Communicating about an active or prospective business relationship.
• Operating, maintaining, securing and troubleshooting the website and preventing abuse or fraud.
• Understanding website performance and improving content, navigation and user experience.
• Measuring the performance of marketing campaigns and affiliate links, where applicable.
• Sending marketing communications where permitted and, when required, after obtaining your consent. You can opt out at any time.
• Meeting legal obligations and establishing, exercising or defending legal claims.

4. Cookies, analytics and similar technologies

Our website may use cookies, pixels, tags, local storage or similar technologies. Some are necessary for website operation, security and basic functionality. Others may be used, where enabled, to measure traffic, understand visitor behaviour, remember preferences or measure advertising and referral activity.

Depending on the tools active on the website, analytics or measurement providers may receive information such as pages visited, approximate device or location information, browser details and online identifiers. These providers process information under their own terms and privacy notices. We do not promise that every browser’s “Do Not Track” signal is recognised.

You can manage cookies through your browser settings and delete cookies already stored on your device. Blocking certain cookies may affect website functionality. Where a consent banner or preference tool is provided, you can use it to review or change your choices for non-essential technologies. The actual technologies in use may change as the website and its services evolve.

5. Affiliate links and third-party websites

Some articles or pages may contain affiliate, referral or partner links. If you follow one of these links, the relevant partner may use cookies, referral identifiers or other tracking technologies to attribute a visit, registration or purchase. The partner may receive technical information about the click and process it under its own privacy policy. Any information you submit directly to that partner is governed by the partner’s terms and privacy notice, not this Policy.

Our website may also link to external websites, platforms, products or services. We do not control their privacy practices, security or content. Review the relevant provider’s privacy policy before submitting information or using its services.

6. When we share information

We do not sell personal information collected through this website. We may disclose limited information when reasonably necessary to:

• Service providers that support website hosting, infrastructure, security, analytics, communications, form handling or business operations.
• Professional advisers, auditors or insurers who are subject to appropriate confidentiality obligations.
• Public authorities, regulators or law-enforcement bodies where disclosure is required by applicable law or a valid legal process.
• A successor or acquiring organisation in connection with a genuine business restructuring, merger or transfer, subject to applicable legal requirements.

Where service providers process information on our behalf, we seek to limit access to what is reasonably necessary for the service they provide. Third-party providers may also act independently as controllers for some processing, in which case their own notices apply.

7. International data transfers

Some service providers or partners may process or store information in countries outside Tunisia or outside the country where you are located. Privacy protections and legal requirements may differ between countries. Where applicable law requires safeguards, authorisation or other steps for an international transfer, those requirements should be addressed before the transfer takes place. Contact us if you would like more information about relevant recipients or transfer arrangements for a particular interaction.

8. How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, providing services, maintaining business records, protecting the website, resolving disputes and meeting legal obligations. Retention periods vary according to the type of information and the circumstances. When information is no longer required, we take reasonable steps to delete it or otherwise dispose of it securely, subject to applicable law and legitimate record-keeping requirements.

9. Security

We use reasonable technical and organisational measures intended to protect information against unauthorised access, loss, misuse, alteration or disclosure. No website, network transmission or storage system can be guaranteed to be completely secure. Please contact us promptly if you believe information you provided to us has been exposed or misused.

10. Your privacy rights and choices

Depending on the law that applies to you, you may have rights to request access to personal information, ask for inaccurate information to be corrected, request deletion, object to or restrict certain processing, withdraw consent, or receive a copy of information you provided. You may also opt out of marketing emails by using the unsubscribe instructions in the message or contacting us.

To make a request, contact us using the details below and describe the information or interaction concerned. We may ask for reasonable information to verify your identity and protect against unauthorised requests. We will review and respond in accordance with applicable law. Some information may need to be retained where the law requires it or where it is necessary to establish or defend a legal claim.

11. Children and young people

This website is intended for a general audience and is not designed to solicit personal information from children. We do not knowingly seek to collect personal information from children in circumstances where parental or guardian involvement is required by applicable law. If you believe a child has provided personal information to us inappropriately, contact us so we can review the matter.

12. Applicable privacy laws

ClickTN operates from Tunisia. The processing of personal data in Tunisia is subject to applicable Tunisian requirements, including Organic Law No. 2004-63 of 27 July 2004 on the protection of personal data. Where the circumstances bring processing within the scope of another privacy law, such as the European Union General Data Protection Regulation (GDPR), that law may also apply. This Policy is not a legal opinion or a guarantee of compliance with every legal requirement.

13. Changes to this Policy

We may update this Policy when our website, services, technology or legal obligations change. The revised version will be published on this page with an updated date. If a change requires consent or a separate notice under applicable law, we will take the steps required by that law. A change to this Policy does not, by itself, replace any consent that must be obtained separately.

14. Contact us

For privacy questions or requests relating to information collected through this website, contact:

• Website operator: ClickTN
• Email: [email protected]
• Telephone / WhatsApp: +216 94 960 240
• Address: Metameur, Medenine, Tunisia 4111
• Website: https://www.clicktn.com/